Privacy Policy


Last updated: 18 September 2026

1. Introduction

Immigration Solicitors 4U is committed to protecting your privacy and handling your personal information fairly, securely and transparently.

Immigration Solicitors 4U is a trading name of MRG Solicitors. For the purposes of UK data-protection law, MRG Solicitors is the data controller responsible for the personal information described in this policy.

This policy explains how we collect, use, store and share personal information when you:

  • visit or use our website;

  • contact us about our legal services;

  • become a client or prospective client;

  • provide information in connection with a client’s matter;

  • apply for employment with us; or

  • otherwise communicate or interact with us.

2. Our contact details

MRG Solicitors
Britannia House
160–164 Wellington Road
Manchester
M20 3FU

Telephone: 0161 529 9777
Email: info@mrgsolicitors.co.uk
Website: www.mrgsolicitors.co.uk

MRG Solicitors is authorised and regulated by the Solicitors Regulation Authority.

SRA number: [Insert firm SRA number]
ICO registration number: [Insert ICO registration number]

Questions, requests or complaints concerning your personal information should be sent to the contact details above and marked for the attention of the person responsible for data protection.

3. Personal information we may collect

The personal information we collect will depend on your relationship with us and the nature of the legal services required. It may include:

  • your name, title, date of birth and contact details;

  • your address and previous addresses;

  • nationality, citizenship and immigration status;

  • passport, biometric and identity-document information;

  • Home Office, tribunal, court or other official reference numbers;

  • information about your family, partner, children and dependants;

  • employment, education, accommodation and travel history;

  • financial information, bank details and evidence of income or savings;

  • information needed to conduct identity, conflict and anti-money-laundering checks;

  • correspondence, documents, photographs, recordings and evidence supplied to us;

  • information about legal proceedings, immigration applications and Home Office decisions;

  • payment records, invoices and transaction information;

  • records of telephone calls, emails, online meetings and other communications;

  • information collected through our website, including IP address, browser information and cookie data; and

  • recruitment information where you apply for a position with us.

4. Special-category and criminal-offence information

Legal matters may require us to process sensitive personal information, including information concerning:

  • racial or ethnic origin;

  • religious or philosophical beliefs;

  • political opinions;

  • physical or mental health;

  • sexual orientation or sex life;

  • biometric or genetic information;

  • experiences of domestic abuse, trafficking, torture or persecution; and

  • criminal allegations, convictions, sentences or other criminal-offence information.

We will process this information only where it is necessary and permitted by law. This may include processing required for the establishment, exercise or defence of legal claims, the provision of legal advice, compliance with legal obligations, safeguarding or reasons of substantial public interest.

Where required, we will maintain an appropriate policy document covering our processing of special-category or criminal-offence information.

5. How we collect personal information

We may obtain personal information:

  • directly from you;

  • from a family member, sponsor, employer or authorised representative;

  • from the Home Office, HM Courts and Tribunals Service or another public authority;

  • from barristers, experts, interpreters or other professional advisers;

  • from previous solicitors or representatives;

  • from witnesses or other people connected with your matter;

  • through publicly available records and official databases;

  • through identity, sanctions and anti-money-laundering checks;

  • through our website, enquiry forms, email, telephone, video meetings or WhatsApp; and

  • from recruitment platforms and referees where you apply to work with us.

If you provide personal information concerning another person, you should ensure that you are authorised to provide it and, where appropriate, make that person aware of this policy.

6. How we use personal information

We may use personal information to:

  • respond to enquiries and arrange consultations;

  • determine whether we can act for you;

  • undertake identity, conflict, sanctions and anti-money-laundering checks;

  • open, administer and manage your legal matter;

  • provide legal advice and representation;

  • prepare and submit applications, appeals, representations and court documents;

  • communicate with the Home Office, courts, tribunals and other relevant organisations;

  • instruct barristers, experts, interpreters and other service providers;

  • manage payments, invoices and client-account transactions;

  • maintain business, accounting and regulatory records;

  • protect our clients, staff, systems and legal rights;

  • deal with complaints, claims or regulatory enquiries;

  • improve our services, website and client experience;

  • recruit and manage staff; and

  • send service updates or marketing communications where permitted.

7. Our lawful bases for processing

Depending on the circumstances, we process personal information because:

  • it is necessary to take steps at your request before entering into a contract;

  • it is necessary to perform our contract with you;

  • it is necessary to comply with a legal or regulatory obligation;

  • it is necessary for our legitimate interests or those of another person, provided those interests do not override your rights;

  • it is necessary for the establishment, exercise or defence of legal claims;

  • it is necessary to protect someone’s vital interests;

  • it is necessary for reasons of substantial public interest; or

  • you have given consent where consent is the appropriate lawful basis.

Where we rely on consent, you may withdraw it at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

8. If you do not provide requested information

We may need particular information to comply with our legal obligations or provide legal services. If you do not provide information that is reasonably required, we may be unable to advise or represent you, complete necessary checks or continue acting on your behalf.

9. Sharing personal information

Where necessary and lawful, we may share information with:

  • the Home Office and other government departments;

  • HM Courts and Tribunals Service, courts and tribunals;

  • barristers, experts, interpreters and other professional advisers;

  • medical professionals, social workers and support organisations;

  • employers, sponsors, educational institutions or family members where authorised;

  • banks, payment providers, accountants and auditors;

  • identity-verification, anti-money-laundering and sanctions-screening providers;

  • professional-indemnity insurers and legal advisers;

  • the Solicitors Regulation Authority, Information Commissioner’s Office, Legal Ombudsman and other regulators;

  • law-enforcement agencies where disclosure is required or permitted by law;

  • IT, cloud-storage, case-management, electronic-signature, communication and website-service providers; and

  • prospective purchasers, investors or professional advisers in connection with a genuine business restructuring or sale.

We require service providers handling personal information on our behalf to protect it and use it only for authorised purposes.

We will not sell your personal information.

10. Confidentiality and legal professional privilege

As solicitors, we owe professional duties of confidentiality to our clients. Information may also be protected by legal professional privilege.

These protections are subject to limited legal and regulatory exceptions. For example, we may be required or permitted to disclose information under anti-money-laundering, counter-terrorism, safeguarding or other applicable laws. In some circumstances, the law may prevent us from informing you that a disclosure has been made.

11. International transfers

Immigration matters may require us to communicate with clients, family members, witnesses, advisers, authorities or service providers outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place. This may include an adequacy decision, approved contractual safeguards or another permitted transfer mechanism.

You may contact us for further information about the safeguards relevant to your information.

12. Information security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure case-management systems, encryption, staff training, secure document-sharing procedures, backups and confidentiality requirements.

No online transmission or storage system can be guaranteed to be completely secure. You should avoid sending particularly sensitive information through an insecure or unverified communication channel.

13. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, regulatory, insurance and professional obligations.

Client files will generally be retained for at least six years after the matter closes, unless a longer or shorter period is appropriate. A longer period may apply where:

  • the client or another relevant person is under 18;

  • the matter involves continuing legal rights or obligations;

  • litigation, a complaint or a regulatory enquiry is possible or ongoing;

  • immigration, nationality or status documents may be needed in the future; or

  • legislation or professional requirements require longer retention.

Identity and anti-money-laundering records will be retained for the period required by applicable law. Enquiry information that does not result in an instruction may be retained for a reasonable period for conflict-checking, complaint-handling and business-administration purposes.

When information is no longer required, it will be securely deleted or anonymised.

14. Marketing communications

We may send information about our services where you have consented or where otherwise permitted by law.

You can unsubscribe at any time by:

Opting out of marketing will not prevent us from sending communications necessary to deal with your enquiry or legal matter.

15. Cookies and website analytics

Our website may use cookies and similar technologies to:

  • enable essential website functions;

  • remember your preferences;

  • understand how visitors use the website;

  • improve website performance; and

  • measure the effectiveness of our communications or advertising.

Non-essential cookies should not be placed without your consent. Further information should be provided in our separate Cookie Policy and through the website’s cookie-preference tool.

16. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • be informed about how your personal information is used;

  • request access to your personal information;

  • request correction of inaccurate or incomplete information;

  • request deletion of your information;

  • request restriction of processing;

  • object to particular processing;

  • request transfer of information in a portable format;

  • withdraw consent where processing is based on consent; and

  • object to a decision based solely on automated processing where it has a legal or similarly significant effect.

These rights are not absolute. Legal professional privilege, duties owed to other people, legal obligations and other exemptions may restrict what information we can provide or what action we can take.

We may ask you to verify your identity before dealing with a request. We will not normally charge a fee, although the law permits a reasonable fee or refusal in limited circumstances.

17. Automated decision-making

We do not make decisions about whether to accept or represent a client solely through automated processing where that decision would produce a legal or similarly significant effect.

18. Children’s information

We may process information about children where this is necessary for an immigration, family, safeguarding or other legal matter.

We take additional care when handling children’s information and will consider the child’s age, understanding, best interests and the authority of the person providing instructions.

19. Data-protection concerns and complaints

If you are concerned about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

Email: info@mrgsolicitors.co.uk
Telephone: 0161 529 9777
Address: Britannia House, 160–164 Wellington Road, Manchester, M20 3FU

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

20. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. You should read the privacy policy of any third-party website you visit.

21. Changes to this policy

We may update this policy to reflect changes in our services, technology, legal obligations or data-processing practices.

The latest version will be published on this website with the date it was last updated. Material changes may also be communicated by another appropriate method.